Case 03 / Services
A booking and operations platform for a multi-city services business
One system for scheduling, field teams and billing, replacing a spreadsheet stack that had stopped scaling with the business.
- Engagement
- Full-stack product ownership
- Status
- Live in three cities
- Duration
- v1 plus rollout
- Team
- Cyrque, end to end
01 / The challenge
The business had outgrown the spreadsheets holding it together.
Bookings came in over phone and chat, schedules lived in shared sheets, and every new city multiplied the coordination rather than adding to it. Nothing was broken enough to stop the business, and everything was slow enough to cap it.
02 / Our role
We replaced the stack one workflow at a time, without stopping operations.
We mapped how the work actually ran, then built the platform in the order that removed the most manual coordination first, running old and new side by side until each workflow was safe to switch.
Booking and scheduling
Availability, assignment and rescheduling in one place, with the constraints the dispatchers already knew encoded in it.
Field app
A phone-first view for on-site teams: the day, the job, the proof of completion.
Billing and reconciliation
Invoices generated from completed work, so the money follows the jobs without re-entry.
Operator dashboards
City-level views of load, delays and revenue, built for the people running the day.
03 / The outcome
A fourth city is now a configuration, not a project.
The platform runs the day for dispatchers, field teams and finance, and adding a city no longer adds a coordination layer.
04 / Impact
The numbers we track with the client.
Running on one platform, with a fourth in configuration.
Dispatcher hours returned by scheduling and routing.
From completed job to invoice raised.
Booked, dispatched and reconciled in the system.
Figures are placeholders pending client sign-off.
05 / Start here